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Driver problems with Windows 11 on ThinkBook 14 G2 ITL Laptop - Type 20VD

651***269

2022-01-12 16:55

The fingerprint scanner didn't work after upgrading to W11. After uninstalling the scanner + removing the drivers, the scanner was reinstalled with an older driver set (12/03/2020, 3/1/57.300) which solved the problem.


Working drivers:

Driver Name: oem6.infClass Guid: {53d29ef7-377c-4d14-864b-eb3a85769359}Driver Date: 03/12/2020Driver Version: 3.1.57.300Driver Provider: GoodixDriver Section: MyDevice_Install.NTDriver Rank: 0xFF0001Matching Device Id: USB\VID_27C6&PID_55A4Outranked Drivers: Device Updated: falseParent Device: USB\ROOT_HUB30\4&1083693b&0&0

Not working drivers:

Driver Name: oem145.infClass Guid: {53d29ef7-377c-4d14-864b-eb3a85769359}Driver Date: 03/11/2021Driver Version: 3.1.581.520Driver Provider: GoodixDriver Section: MyDevice_Install.NTDriver Rank: 0xFF0001Matching Device Id: USB\VID_27C6&PID_55A4Outranked Drivers: oem6.inf:USB\VID_27C6&PID_55A4:00FF0001Device Updated: trueParent Device: USB\ROOT_HUB30\4&1083693b&0&0

Hope this helps in solving this issue as once my system gets an automatic update I need to roll back to the older version to get the scanner working again




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1 Answers

Goodix Administrator

Community Administrator
2022-01-25 12:18

Hi, we are very sorry, but this community only supports Wireless Connectivity, Wearable Sensors. For fingerprint and touch product services, please contact your vendor. Thanks!

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